AI D-A-M-N The latest AI news, AI products, and AI projects platform.
Ele.me's AI Assistant 'Xiaoe' Revolutionizes Food Delivery

AI D-A-M-N

, Welcome to AI D-A-M-N! Discover the most amazing latest AI news, innovative AI products, and groundbreaking AI projects. From ChatGPT to cutting-edge models, we curate the AI developments that make you go ' D A M N!' - your daily dose of mind-blowing artificial intelligence.
AI D-A-M-N/Ele.me's AI Assistant 'Xiaoe' Revolutionizes Food Delivery

Ele.me's AI Assistant 'Xiaoe' Revolutionizes Food Delivery

Ele.me Introduces AI Assistant 'Xiaoe' to Transform Delivery Work

Ele.me, Alibaba's food delivery platform, has rolled out its new AI assistant 'Xiaoe' nationwide, marking a significant leap in the food delivery industry. The tool, powered by large model technology, is tailored to assist the platform's millions of riders—known as Blue Knights—by automating tasks and improving operational efficiency.

How Xiaoe Works

Riders can activate Xiaoe through simple voice commands to perform routine tasks such as accepting orders, confirming store arrivals, and checking promotions. This reduces manual steps and speeds up the delivery process. According to Ele.me, 50% of Blue Knights have already adopted the assistant, reporting notable improvements in workflow convenience.

Image

Proactive Services and Real-Time Alerts

Beyond basic functions, Xiaoe offers proactive services by analyzing real-time data, including a rider's location, order status, and environmental conditions. It pushes critical updates like weather warnings, road closures, and rights reminders, helping riders navigate challenges and reduce risks during deliveries.

Personalized Insights for Riders

The AI assistant also provides personalized recommendations, such as identifying high-demand areas (order heat maps) and estimating potential earnings. These insights enable riders to optimize their routes and maximize efficiency.

Pilot Program: Mentor Driver Feature

To support new riders, Ele.me is testing a Mentor Driver feature in select cities. This service pairs novices with experienced riders for real-time guidance, ensuring smoother onboarding and higher service quality.

Key Points:

  • Automation: Xiaoe reduces manual tasks through voice-activated commands.
  • Safety: Real-time alerts help riders avoid hazards.
  • Efficiency: Data-driven insights optimize order-taking strategies.
  • Support: Mentor Driver program aids new riders.

The introduction of Xiaoe reflects Ele.me's commitment to leveraging AI for industry innovation. As technology advances, such tools could redefine standards in the food delivery sector.